Return policy.
Research-grade materials are sensitive goods, so completed orders are generally final. If a parcel arrives damaged or contains the wrong items, contact us quickly so we can review it.
All sales final
Peptides and laboratory supplies are sensitive, consumable research materials. After dispatch, we cannot accept returns because of a change of mind, an incorrect selection, or storage conditions after delivery. This protects product integrity and the supply chain.
Damaged or incorrect items
If your order arrives damaged, appears to have been tampered with, or contains the wrong items, we will review the issue. Please keep the products and packaging until we respond.
How refunds are issued
Approved refunds for orders arranged through WhatsApp are returned by the method agreed with support. See our refund policy for payment-specific terms.
Refunds are typically processed within 5–10 business days of approval. Exact timing can vary depending on the agreed refund method.